Our Service 

Our prices for portable toilet hire always include the following:

• 1. 24-hour Service Attendance
  2. Delivery & collection based on Working Hours
  3. Set-up & full on-site testing of toilets in situ at the event
  4. All consumables – fully stocked with toilet rolls, soaps, hand towels & chemicals
  5. 24-hour telephone hotline, should you need to contact us urgently
  6. VAT is not included in the price quoted, and is subject to the standard VAT rate

All we need is power; a 13-amp socket will do. If you are hiring a generator, that is also acceptable, as we can connect to a standard 16 amp supply on a C-form socket. We also need access to a close by water source. However, these are details we will go through with you before you commit to hiring a unit. Call us now to discuss your precise requirements.

SERVICES RENDERED

We aim to consistently improve our service delivery through feedback from customer experience. Luxury Loos agrees to furnish the equipment for the rental and servicing of a portable toilet, along with the removal of liquid waste and cleaning of each unit as specified. The customer agrees to make payment for said services according to the payment terms and conditions set forth by Luxury Loos.

TOILET UNIT RENTAL

Our services include the rental of a portable toilet, along with the collection and disposal of liquid waste, replenishment of fresh water, toilet paper, hand paper towels, hand wash soap, moisturizing lotion, and the cleaning of the interiors. Customer acknowledges that in order to provide regular service, the unit must remain clear of debris and any building materials. The company’s vehicle must be able to come within 15′ of the unit. Only human waste is permitted in the toilet. No garbage or toxic materials of any kind are permitted to be disposed of in the toilet. Luxury Loos reserves the right to remove the unit from the site that is not in compliance. No refunds will be given for days not used for non-compliant toilets. An additional charge will be added if the unit is removed or damaged.

PRICING

All equipment and services are billed at the agreed-upon rate. All units are subject to applicable taxes. 

PAYMENT Upon entering into this agreement, the customer agrees to pay within the stipulated payment terms.

DELIVERY OR EQUIPMENT

Delivery can be made within 24 hours after a formal request is made and payment is received. Luxury Loos will not be responsible for the customer’s failure to designate unit placement at delivery. If the unit is set in an undesired area because the customer failed to designate a placement area, Luxury Loos reserves the right to charge a fee for moving of portable toilets after placement. Toilets CAN NOT be placed on sidewalks, backyards, through gates, or up/stairs. Relocation of the unit (s) will be performed by Luxury Loos at the earliest time possible. Customer agrees not to remove units from the site or permit the units to be removed from the site without Luxury Loos expressed written consent. No stickers allowed on the walls of the trailer. Prior permission should be sought before placing any marketing material on the walls. Any repairs as a result of damage from the use of stickers or negligence will be liable to the customer to the full satisfaction of the supplier. Electricity and water supply points are to be provided by the customer.

SITE MOVE

Do not move toilets or trailers; you will be responsible for any damage caused by moving the toilet. Please contact customer service to move a toilet or trailer to a new location. Scheduling a toilet or trailer move will incur a new rental fee unless it is your regular service day (no charge will be added). If you have a trailer on a jobsite, it may be moved only around that jobsite.

RETURN OF EQUIPMENT

It is the responsibility of the customer to notify Luxury Loos when equipment needs to be picked up. However, the customer is still liable for any damage, loss, stolen, or burned equipment until Luxury Loos picks up the equipment. Our standard timeframe is not more than 12 hours after the pickup request has been processed. All requests submitted after 8:00 pm will be processed as of the next full business day.

DAMAGE TO UNIT

Customer agrees to return all equipment furnished under this Agreement to Luxury Loos in the same condition as delivered, subject only to normal wear and tear. Customer shall bear the risk of loss and damage to equipment. In the event of damage, the customer shall pay the lesser of (a) the cost of repair or (b) the cost of replacement.